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The only good thing Ive liked about Wal-Greens Pharmacy is that there are 2 pharmacies in town that stay open 24 hours. So when or if something "Big" comes up, and you need to get a prescription filled at anytime, they are open! 
But after my recent experience with them, I doubt I will be going back for any regular prescription!
Our insurance changes every year on July 1st.
On July 1, 2011 they changed our insurance, and we had to go through express scripts, and walgreens along with express scripts, did not reach an agreement on services, so they lost alot of customers. We couldnt go there during that time period. But now that July 1st of this year has came and gone, we were informed that we could now go back to walgreens again. Prior to that, we were going to Target Pharmacy. Which we;ve had no issues with, but we thought since it changed again, we couldnt no longer go to Target, and had to go back to walgreens.
My husband had a prescription he got filled at the end of May. When our insurance changed, I thought we had to go to walgreens again. So on 9/10/12, I switched his precription from Target to walgreens. The first thing I didnt like about walgreens was that they did NOT contact us to let us know the prescription was filled and ready to be picked up. We made the switch on a monday... never heard anything... called on friday... and they said it was ready monday to be picked up! OK.... why didnt anyone contact us to let us know this?
So, yesterday, my husband is at work, and im going out to do some errons with the kids. I go through the drive thru pharmacy to pick the prescription up. I get there, and the guy who is taking care of the pharmacy drive thru, says he has it ready. The prescription is for my husband's testosterone level problem. We found out in sept 2011 he has a tumor on his pituatary gland that is too small to remove, but is affecting his testosterone levels really badly. In the meantime, he has to take injections to get his levels high again. When we got this filled at Target, they gave us a bottle of Testosterone Injection 10ml bottle, for $10. Instructed to use it as 1ml injection once every two weeks. Ok... great!
Now yesterday I pick it up, expecting to get the same thing!
NOPE... NOT the same thing! Walgreens gives me (2) 1ml bottles of the testosterone injection for $10. Not the 10ml bottle we got from Target! I ask why is it that Target was giving us a 10ml bottle, and now walgreens is only giving us (2) small 1ml bottles?
according to Walgreens... BY THE LAW... they cant do that! Really? Why did Target do it then? The guy at walgreen's response... "Target is committing Insurance Fraud"... ...
Oh really? HMMM... well, Im going to contact them and my dr, and my insurance company to check on this.
Oh and another thing that went wrong with walgreens... was that I had a coupon for when you switch a prescription over to any walgreens, as long as you dont live in any restriction state.. which we dont... and dont have any federal insurance.. such as medicaid, etc..., which we dont... you can get a $25 gift card for switching to Walgreens...
But guess what? The manager said I cant get the gift card because we have to be a NEW customer! When they looked up my husband;s name, his last prescription he had filled there was in 2011~ So they wont honor the coupon...
Now this coupon says NOTHING about having to be a new customer! So I said forget it, and leave. I get home, give a call to walgreens customer service, and ask about the coupon and why the heck if you have to be a new customer, why its not listed on the coupon? According to customer service, I should have been able to get the gift card! They take my info and tell me someone at the Walgreens will contact me.
Today, I get a call from the Head Manager at the store location, asking me to explain everything to him. He is confused because the manager that told me I had to be a new customer, and the employee that was helping me, told 2 different stories!
So I tell him what took place. He apologized and said I should have got the gift card because you dont have to be a new customer!.... and based off of what they know about Target giving us a 10ml bottle, compared to walgreens trying to give me (2) 1ml bottles at the same price, that they have to go by what you take on a MONTHLY basis. If the prescription says 1ml every two weeks, they have to give us what you would take for 1 month.
Now when I checked with our insurance company, they said no... when a dr prescribes you that kind of medication, it comes in a 10ml bottle, and the instructions on how much you take, and how often you take it, are listed on the label.
So what Walgreens is doing by giving me only 2mls for $10, instead of getting 10ml for $10 is crap! Even the head manager said he's never heard of any pharmacy or insurance company doing that. But, like i told him, our insurance company said they never have heard of a pharmacy only giving out 1ml bottles of the medication either!
Its freaking crazy how walgreens work... But I can tell ya one thing... I will NOT be going back to them for any of my regular prescriptions again! I will for sure keep Target on my #1 list!
But after my recent experience with them, I doubt I will be going back for any regular prescription!
Our insurance changes every year on July 1st.
On July 1, 2011 they changed our insurance, and we had to go through express scripts, and walgreens along with express scripts, did not reach an agreement on services, so they lost alot of customers. We couldnt go there during that time period. But now that July 1st of this year has came and gone, we were informed that we could now go back to walgreens again. Prior to that, we were going to Target Pharmacy. Which we;ve had no issues with, but we thought since it changed again, we couldnt no longer go to Target, and had to go back to walgreens.
My husband had a prescription he got filled at the end of May. When our insurance changed, I thought we had to go to walgreens again. So on 9/10/12, I switched his precription from Target to walgreens. The first thing I didnt like about walgreens was that they did NOT contact us to let us know the prescription was filled and ready to be picked up. We made the switch on a monday... never heard anything... called on friday... and they said it was ready monday to be picked up! OK.... why didnt anyone contact us to let us know this?
So, yesterday, my husband is at work, and im going out to do some errons with the kids. I go through the drive thru pharmacy to pick the prescription up. I get there, and the guy who is taking care of the pharmacy drive thru, says he has it ready. The prescription is for my husband's testosterone level problem. We found out in sept 2011 he has a tumor on his pituatary gland that is too small to remove, but is affecting his testosterone levels really badly. In the meantime, he has to take injections to get his levels high again. When we got this filled at Target, they gave us a bottle of Testosterone Injection 10ml bottle, for $10. Instructed to use it as 1ml injection once every two weeks. Ok... great!
Now yesterday I pick it up, expecting to get the same thing!
NOPE... NOT the same thing! Walgreens gives me (2) 1ml bottles of the testosterone injection for $10. Not the 10ml bottle we got from Target! I ask why is it that Target was giving us a 10ml bottle, and now walgreens is only giving us (2) small 1ml bottles?
according to Walgreens... BY THE LAW... they cant do that! Really? Why did Target do it then? The guy at walgreen's response... "Target is committing Insurance Fraud"... ...
Oh really? HMMM... well, Im going to contact them and my dr, and my insurance company to check on this.
Oh and another thing that went wrong with walgreens... was that I had a coupon for when you switch a prescription over to any walgreens, as long as you dont live in any restriction state.. which we dont... and dont have any federal insurance.. such as medicaid, etc..., which we dont... you can get a $25 gift card for switching to Walgreens...
But guess what? The manager said I cant get the gift card because we have to be a NEW customer! When they looked up my husband;s name, his last prescription he had filled there was in 2011~ So they wont honor the coupon...
Now this coupon says NOTHING about having to be a new customer! So I said forget it, and leave. I get home, give a call to walgreens customer service, and ask about the coupon and why the heck if you have to be a new customer, why its not listed on the coupon? According to customer service, I should have been able to get the gift card! They take my info and tell me someone at the Walgreens will contact me.
Today, I get a call from the Head Manager at the store location, asking me to explain everything to him. He is confused because the manager that told me I had to be a new customer, and the employee that was helping me, told 2 different stories!
So I tell him what took place. He apologized and said I should have got the gift card because you dont have to be a new customer!.... and based off of what they know about Target giving us a 10ml bottle, compared to walgreens trying to give me (2) 1ml bottles at the same price, that they have to go by what you take on a MONTHLY basis. If the prescription says 1ml every two weeks, they have to give us what you would take for 1 month.
Now when I checked with our insurance company, they said no... when a dr prescribes you that kind of medication, it comes in a 10ml bottle, and the instructions on how much you take, and how often you take it, are listed on the label.
So what Walgreens is doing by giving me only 2mls for $10, instead of getting 10ml for $10 is crap! Even the head manager said he's never heard of any pharmacy or insurance company doing that. But, like i told him, our insurance company said they never have heard of a pharmacy only giving out 1ml bottles of the medication either!
Its freaking crazy how walgreens work... But I can tell ya one thing... I will NOT be going back to them for any of my regular prescriptions again! I will for sure keep Target on my #1 list!
