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I spent alot of my time today having to deal with the stupid medical people about my husband's surgery coming up on May 29th. I cant believe a damn word anyone says. We found out he had a brain tumor in september 2011, and it was affecting his hormone levels. Its too risky to remove it, so they are treating with medication that our insurance will not cover. Its been so stressful having to deal with one income, and finding ways to still be able to pay for this medication. In the meantime, he was covered for medical treatment at a hospital we were going to. He had bad carpel tunnel in his hands, but his left hand is the worst. So he went to see a doctor about it. Turned out even though this doctor is in the same hospital that he has coverage, and his name comes up on the hospitals website, he is not affilated with the hospital at all. So he wont have any coverage for us after our insurance goes through. I had to talk with the billing lady who said two weeks ago to send her a copy of the paper from the hospital saying he got 100% coverage til October of this year and they will match it. Did that two weeks ago, and didnt hear back. So today we call and finally talk to her and she tells us she wont match it. They said they will only cover a portion, and we dont have the money right now to pay for this surgery. She tells us one thing, then says another. Last thing we heard from her today, was that she went from saying we would be paying $489 to $49.80 Seems abit odd to me. I told her we want this in writing. Thats a huge difference and I dont want to take her word for it. Id rather have it in writing so when the surgery is over and she bills us, we have this to back us up. So were waiting on that to be delivered by mail to us.
Another thing I didnt care for is how the nurse at the doctors office spoke to me. I told her exacly what is going on. How we found out about his brain tumor and how its been a huge expense for us and right now the only reason we were wanting to get his carpel tunnel surgery done is because we were looking for a doctor in the same hospital he has his coverage at. We just were not notifyed til after seeing this doctor that he's not with the hospital at all, his practice is just in located there. OK..... talk about wanting to strangle these people! This nurse has the guts to tell me.... "Im not here to listen to your sabby little sad story Kristin". OMG. Seriously? What was she thinking? Im a person that if I tell a nurse a sad story about my husband having a brain tumor that that they were going to give us this surgery for nothing? NO. I just told her the reason we went to this dr and no one told us he wasnt with the hospital til we found out after going there, and finding it out from a nurse. She then has the guts to tell me if we dont have the funds to pay for the surgery, to ask a friend or family member for the money, or open a credit card account! Seriously? All of this coming out of a nurses mouth? Then she tells me they have payment plans, and we would only have to pay $50 a month. I ask her how am I suppose to pay them $50 a month, when I have a $500 credit card bill Im behind on, for the brain tumor medication that I cant pay? If I cant pay the credit card, where the heck am I goign to get the money to pay them?
I swear these people are stupid! I hate people like them. Sorry, hate is a strong word. I shouldnt be saying that. I just needed to vent.
Another thing I didnt care for is how the nurse at the doctors office spoke to me. I told her exacly what is going on. How we found out about his brain tumor and how its been a huge expense for us and right now the only reason we were wanting to get his carpel tunnel surgery done is because we were looking for a doctor in the same hospital he has his coverage at. We just were not notifyed til after seeing this doctor that he's not with the hospital at all, his practice is just in located there. OK..... talk about wanting to strangle these people! This nurse has the guts to tell me.... "Im not here to listen to your sabby little sad story Kristin". OMG. Seriously? What was she thinking? Im a person that if I tell a nurse a sad story about my husband having a brain tumor that that they were going to give us this surgery for nothing? NO. I just told her the reason we went to this dr and no one told us he wasnt with the hospital til we found out after going there, and finding it out from a nurse. She then has the guts to tell me if we dont have the funds to pay for the surgery, to ask a friend or family member for the money, or open a credit card account! Seriously? All of this coming out of a nurses mouth? Then she tells me they have payment plans, and we would only have to pay $50 a month. I ask her how am I suppose to pay them $50 a month, when I have a $500 credit card bill Im behind on, for the brain tumor medication that I cant pay? If I cant pay the credit card, where the heck am I goign to get the money to pay them?
I swear these people are stupid! I hate people like them. Sorry, hate is a strong word. I shouldnt be saying that. I just needed to vent.