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I've heard the same psudo-classical background music every time I call the clinic or the hospital it is connected with. It is such a repetitive, dronelike tune I've grown hate it. They keep you on hold for so long you begin to space out on it and I've even made up words to go with it's cyclic computerized imitation of hypnotic nothing. The Hamster Dance for 12 hours straight would be better that it is! But I've come up with an idea. What if you could choose your waiting music. What if you got a message, "You are realistically going to be on hold for 2 hours and 45 minutes. Please ignore the fact I just said I'd be with you momentarily. If you want to hear classic country press 1, rock press 2, non-computerized classic press 3, rap press 4, endless cyclic advertisements press 6, etc." What do you think? What would you press? I'd go for #1.