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I have spent half of yesterday, and all day today waiting to get a prescription from my primary care drs office. I seriously was about ready to beat someone up!
This year alone, Ive had to deal with MRSA 3 Times! The drs whom I was seeing, the last one was the best dr, the other times I had to see a specialist, and a practitioner dr... but they couldnt figure out why every three months I was getting a case of MRSA! This year, Ive had it in February, when I had to get my lip lanced open by a specialist! Then comes the end of May... and my lower lip area again got it... then comes September, when I saw a dr at my primary care drs office who I think is the nicest dr!
But they couldnt figure out why I was getting this MRSA over and over again. So I was given some facial gel to help with preventing the MRSA from returning. I got this in May. Its called Acanya Gel. I was told to only use it twice a week, because it was during the hot summer temps, and it has a caution on it where it says to avoid being out in the sun when using it, because it can cause burning to occur on the skin. So when I first started using it, I was only using it twice a week. Then comes september, and I was told by this dr to use it every night after washing my face. Since then, ive been doing great! Well, this gel I got in May lasted me almost 6 months! Which is great! This gel runs around $300! At the time, we had blue cross blue shield and I paid $25 for it. This time around, our insurance changed since July 1st, and we are now with United Health Care. when I went to get a refill, which I had 4 of them, I handed them our new insurance card, and they said I had to have prior authorization for it. So, I had to have my drs contact my insurance company giving them a reason why I had to have this. When told I was given Clindamyacin the antibiotic for the MRSA, and it worked, this is one of the main ingrediants in the gel, and they wanted me to have something they knew would work to preven the MRSA from reoccuring.
Well, the insurance still denied it! :soap: So I give them a call, and they said Ive never tried a generic! I said No I have not... is is the same ingrediants as the brand name? I looked it up and the only difference was the brand name gel has 1.2% of the Clindamyacin, where the generic has 1.0% of the Clindamyacin. So I called my drs office asking them to please fax over a prescription for the generic gel to my pharmacy. this was in the early morning hours today... around 9am.
Noon comes, I hear NOTHING. I call back to get an update. They are at lunch. I tell them I want to leave my cell phone number, because I needed to run some errons. I never heard back. 3pm comes.. I call again. This time I talk to a nurse. She said she got my message, but didnt have time to get back to me. really? 6 hours later and still cant find time to call or fax the prescription? She said she will fax it over. 4pm comes... still nothing. I call our local pharmacy to ask if they recieved anything? NOPE. Nothing. The pharmacy calls the drs. They get nothing in return. 5pm comes, the office closes. They have a oncall drs line, so I call that.
The oncall dr said that when he looked in my chart, the only thing listed in it was them noting they called me at 9am to tell me my insurance denied the Name Brand medication! Thats it! Nothing about me calling, and talking to the nurse 15 minutes after that call, to ask her to please see if I can get the generic gel. Nothing about us calling at noon, or 3pm...or 4pm.. or 5pm! NOTHING. Thats when I told the on call dr the nurses name to let them know I wasnt just making this stuff up!
He said he will fax it over to my pharmacy and to call the pharmacy in 15 minutes to see if it got there.
So we wait, and call. They got it, but the prescription sent was "WRONG!"... The dr put down an incorrect dosage amount, that wasnt even right. the pharmacy called us to tell us they got it, but couldnt fill it because they cant fill it with the wrong information that didnt even make sense! So the pharmacy asked for the oncall drs phone number, and called them!
This is all taking place after I spent all day yesterday and today going back and fourth with this damn drs office!
NEVER again will I be going back to this drs office! I made it very clear to my husband that we are changing primary care drs! Im sick of them treating their patients like crap! Ever since their main dr left the office in may of this year, everything has gone downhill.
Im so thankful for my pharmacy to help me out by getting this prescription tonight! The pharmacist didnt have to call the oncall dr, but went out of her way to help me! Thats the kind of customer service we should be seeing everywhere! :clap:
This year alone, Ive had to deal with MRSA 3 Times! The drs whom I was seeing, the last one was the best dr, the other times I had to see a specialist, and a practitioner dr... but they couldnt figure out why every three months I was getting a case of MRSA! This year, Ive had it in February, when I had to get my lip lanced open by a specialist! Then comes the end of May... and my lower lip area again got it... then comes September, when I saw a dr at my primary care drs office who I think is the nicest dr!
But they couldnt figure out why I was getting this MRSA over and over again. So I was given some facial gel to help with preventing the MRSA from returning. I got this in May. Its called Acanya Gel. I was told to only use it twice a week, because it was during the hot summer temps, and it has a caution on it where it says to avoid being out in the sun when using it, because it can cause burning to occur on the skin. So when I first started using it, I was only using it twice a week. Then comes september, and I was told by this dr to use it every night after washing my face. Since then, ive been doing great! Well, this gel I got in May lasted me almost 6 months! Which is great! This gel runs around $300! At the time, we had blue cross blue shield and I paid $25 for it. This time around, our insurance changed since July 1st, and we are now with United Health Care. when I went to get a refill, which I had 4 of them, I handed them our new insurance card, and they said I had to have prior authorization for it. So, I had to have my drs contact my insurance company giving them a reason why I had to have this. When told I was given Clindamyacin the antibiotic for the MRSA, and it worked, this is one of the main ingrediants in the gel, and they wanted me to have something they knew would work to preven the MRSA from reoccuring. Well, the insurance still denied it! :soap: So I give them a call, and they said Ive never tried a generic! I said No I have not... is is the same ingrediants as the brand name? I looked it up and the only difference was the brand name gel has 1.2% of the Clindamyacin, where the generic has 1.0% of the Clindamyacin. So I called my drs office asking them to please fax over a prescription for the generic gel to my pharmacy. this was in the early morning hours today... around 9am.
Noon comes, I hear NOTHING. I call back to get an update. They are at lunch. I tell them I want to leave my cell phone number, because I needed to run some errons. I never heard back. 3pm comes.. I call again. This time I talk to a nurse. She said she got my message, but didnt have time to get back to me. really? 6 hours later and still cant find time to call or fax the prescription? She said she will fax it over. 4pm comes... still nothing. I call our local pharmacy to ask if they recieved anything? NOPE. Nothing. The pharmacy calls the drs. They get nothing in return. 5pm comes, the office closes. They have a oncall drs line, so I call that.
The oncall dr said that when he looked in my chart, the only thing listed in it was them noting they called me at 9am to tell me my insurance denied the Name Brand medication! Thats it! Nothing about me calling, and talking to the nurse 15 minutes after that call, to ask her to please see if I can get the generic gel. Nothing about us calling at noon, or 3pm...or 4pm.. or 5pm! NOTHING. Thats when I told the on call dr the nurses name to let them know I wasnt just making this stuff up!
He said he will fax it over to my pharmacy and to call the pharmacy in 15 minutes to see if it got there.
So we wait, and call. They got it, but the prescription sent was "WRONG!"... The dr put down an incorrect dosage amount, that wasnt even right. the pharmacy called us to tell us they got it, but couldnt fill it because they cant fill it with the wrong information that didnt even make sense! So the pharmacy asked for the oncall drs phone number, and called them!
This is all taking place after I spent all day yesterday and today going back and fourth with this damn drs office!
NEVER again will I be going back to this drs office! I made it very clear to my husband that we are changing primary care drs! Im sick of them treating their patients like crap! Ever since their main dr left the office in may of this year, everything has gone downhill.
Im so thankful for my pharmacy to help me out by getting this prescription tonight!
The pharmacist didnt have to call the oncall dr, but went out of her way to help me! Thats the kind of customer service we should be seeing everywhere! :clap:
