messeges getting to neuro

[Belinda5000]

Does anyone else have a problem with there messages getting to there doc?
I found out earlier my neur's assistant isn't giving my neuro my meseges.I went through the receptionist to find out who I've known for years.

He's bringing me down on the phenobarb.He wanted me to call him after so long and let him know how my sz's where doing. He thought I had an appt in November but it wasn't until January since I saw him early because of something. any suggestions about this problem I'm calling and asking to speak to office manager today.:twocents:

 

[SlimBlue]

I used to experience this regularly. I'm convinced the main function of her job was to limit the amount of messages passed on.

Tbh it didn't really matter anyway as my neurologist was crap and was 0 benefit to me anyway.

The only thing you can do really via the hospital is make an official complaint.

You could look up your neurologist's home address and phone number on one of the millions of 'people finding' sites for a couple of bucks.

Mind you, If you suddenly turn up at their home/phone their land-line, it could very well go against you- I doubt they'd appreciate it. :/

 

[masterjen]

I had a similar experience with my first neurologist from 4.5 years ago, and I agree with Slim - that the assistant's purpose is to limit messages getting to the neuro. It happened to be that in my case, too, this first neuro. was of no benefit to me. During one stretch of trying to get a hold of him, I found out via another doctor from another speciality that mine was out of the country for a couple of months! No indication he would be away, no doctor to take over, nothing. Fortunately this doc from the other specialty had a heart, and was able to refer me to another neurologist.

 

[Zolt]

The docs at my HMO have email accounts whereby i can email them using the hospitals email system. They are very good in getting back to me within a half day, sometime even within an hours time. Even on the weekend one doc emailed me back. Ask if they have an email account.

iano: op:

 

[SlimBlue]

Lol it's a completely different world over here..

 

[George__]

My neurologist is nice. I just wish they would stop giving me generic info

 

[Belinda5000]

I just went through the receptionist one more time today.
This morning went through her gave her the message and told her didn't think his assistant was giving it to her.She sent it on to him.If I don't hear from him I will take myself off the phenobarb !!!!!!!!!!!!!!!!!!!!!!!!!!

 

[Belinda5000]

neuro called wants me!

I just received a call from my neuro and it shocked me.

I'm down to one phenobarb 32.4MG

He doesn't seem to want me to go off the phenobarb anymore , but to stay on a small dose of it.

He can make me so angry sometime.onder::agree:

 

[lindsayschu2]

Finally a response!! I also wonder if you can ask your doctor if email is a better way to communicate, and let him know that you will not overuse it--my drs office also has an email interface system, but even my GP gave me a direct email address because he isn't in the office very often. I try to very rarely ever email them unless I think it's important as I'm sure they get a ton of emails, but direct access certainly helps cut out the middle man. My messages to the staff get wildly delayed, and I made the mistake of thinking a direct call and message would get to the dr faster than an email recently and learned the hard way.

 

[valeriedl]

If I have problems with getting messages and/or answers when I call then I start calling more frequent.

I'll call every few days. Then every day. Then several times a day. Usually when I start calling several times a day I get a reply pretty quickly. It may not be from my actual neurologist sometimes a nurse practitioner in the office but at least I'm getting an answer.

I know that my neuro has a lot of patients and it probably takes some time to deal with all the things they need. So I realize that I'm not the only person he has and I'm his number one. For me it's ok to have to wait a few days to get an answer but if it's longer than that then I get ticked off.