Your neurologist gets them for free and they have watch bands, a set has 2 ask for extras, because . . . as noted he gets them for free! By the way Cyberonic is now Livanova https://www.livanova.com/ but they won't give out or sell them. Just a question how long has it been since you have seen your neurologist? Sounds like awhile.
customer service phone number 866-332-1375, toll free and let them know you need assistance asap because you are a patient. You should have a number on your card which you can give them and they can pull up your file quickly. I go through this every time I speak with them. I had worked with the company once before and was able to obtain assistance from them fairly easily and did not have any issues after speaking with them. I did let the nurse know what I was in need of and they were pretty easy to work with. Hope the above information helps.
They are really nice there since they changed to "Livanova" I got a new VNS a couple years ago and a woman named Tracy (short for Theresa) called me all the time to make sure things were going okay and I sure like their magnets with the watch band type straps.