Ordering VNS magnets

valeriedl

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How do you order new VNS magnets? I used to know but I've forgotten. I think I ordered them over the Cyberonics website but I can't find the website when I Googled it.
 

valeriedl

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I just found the Cyberonics website and it says to contact your dr for them. I just sent my neuro a message asking for them and got one back letting me know that he is going to send them to me.
 
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Topcat

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Your neurologist gets them for free and they have watch bands, a set has 2 ask for extras, because . . . as noted he gets them for free! By the way Cyberonic is now Livanova https://www.livanova.com/ but they won't give out or sell them. Just a question how long has it been since you have seen your neurologist? Sounds like awhile.
 

suebear

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customer service phone number 866-332-1375, toll free and let them know you need assistance asap because you are a patient. You should have a number on your card which you can give them and they can pull up your file quickly. I go through this every time I speak with them. I had worked with the company once before and was able to obtain assistance from them fairly easily and did not have any issues after speaking with them. I did let the nurse know what I was in need of and they were pretty easy to work with. Hope the above information helps.
 

Topcat

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They are really nice there since they changed to "Livanova" I got a new VNS a couple years ago and a woman named Tracy (short for Theresa) called me all the time to make sure things were going okay and I sure like their magnets with the watch band type straps.
 
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