customer service phone number 866-332-1375, toll free and let them know you need assistance asap because you are a patient. You should have a number on your card which you can give them and they can pull up your file quickly. I go through this every time I speak with them. I had worked with the company once before and was able to obtain assistance from them fairly easily and did not have any issues after speaking with them. I did let the nurse know what I was in need of and they were pretty easy to work with. Hope the above information helps.