As most of you know, it’s best for us to see an epileptologist as opposed to a general neurologist if we can and they are usually found at university clinics. I’m fortunate to live near a top university hospital and clinic, but it can be challenging dealing with a large university clinic. I’ve reached the final straw and am fed up. I can’t even schedule an appointment. I’ve been trying for a couple of months. When you call you are talking to a large call center. You can’t contact the actual clinic by phone. The people in the call center schedule appointments and send messages to the department. I know doctors schedules can change each semester because they are professors. It got to the point where I know they know next Spring’s schedule but the people in call center are still telling me my epileptologist is not scheduling appointments. I asked is he still on staff and they say yes. The university changed their portal system October 1 and it said it will take time to transfer everything from the old portal. It didn’t even have my epileptologist listed as one of my doctors and so I wasn’t able to message his team which is ridiculous. Finally, he was listed as one of my doctors and I messaged the team two days ago. I went back on and could see my message was read by staff a couple of hours after I sent it , but they have not responded. This is absolutely absurd and ridiculous and I’m fed up. Screw them. I’m going to go to a general neurologist in private practice. If I could drive, I’d go storm into their office and tell them how screwed up their system is. I know I really should continue to see an epileptologist because my seizures were never controlled by meds and I went through epilepsy surgery seven years ago, but I feel I have no choice.